TripIt Uncovers the Formula for a Happy Trip

•

December 18, 2018

•

Ever wonder what the formula is for a happy trip? For the second year in a row, we did a deep dive on our users’ flight ratings to see what makes them happiest. For this year’s analysis, TripIt looked at nearly one million flight ratings to determine what factors impacted traveler happiness in 2018. We found that where travelers live, which airports they visit, their generation, and the time of year they traveled all had an impact on how happy they were with their flights. Here’s a closer look:

Travelers Prefer Alternate Airports

The majority of travelers that either departed from or arrived at airports that were not the main hub in that city tended to rate their flights higher. Travel expert Lee Abbamonte shared, “In my experience, smaller airports can be easier to navigate, less crowded, and be more efficient from parking and security to customs and baggage claim.”

Departure Airport			Arrival Airport
Rank	Airport	City	Rank	Airport	City
1	DAL	Dallas, TX	1	DAL	Dallas, TX
2	HOU	Houston, TX	2	MDW	Chicago, IL
3	OAK	Oakland, CA	3	BUR	Burbank, CA
4	MDW	Chicago, IL	4	HOU	Houston, TX
5	BUR	Burbank, CA	5	OAK	Oakland, CA
6	ONT	Ontario, CA	6	BNA	Nashville, TN
7	STL	St. Louis, MO	7	BWI	Baltimore, MD
8	SMF	Sacramento, CA	8	SJC	San Jose, CA
9	PDX	Portland, OR	9	OGG	Kahului, HI
10	BWI	Baltimore, MD	10	STL	St. Louis, MO
11	SJC	San Jose, CA	11	SAN	San Diego, CA
12	MCI	Kansas City, MO	12	PDX	Portland, OR
13	BNA	Nashville, TN	13	SNA	Santa Ana, CA
14	SAN	San Diego, CA	14	MCI	Kansas City, MO
15	SNA	Santa Ana, CA	15	RSW	Fort Myers, FL
16	TPA	Tampa, FL	16	ATL	Atlanta, GA
17	MKE	Milwaukee, WI	17	SEA	Seattle, WA
18	CMH	Columbus, OH	18	FLL	Ft. Lauderdale, FL
19	AUS	Austin, TX	19	ABQ	Albuquerque, NM
20	SEA	Seattle, WA	20	SAT	San Antonio, TX
21	SAT	San Antonio, TX	21	MKE	Milwaukee, WI
22	PBI	Palm Beach, FL	22	SLC	Salt Lake City, UT
23	ATL	Atlanta, GA	23	MSY	New Orleans, LA
24	OGG	Kahului, HI	24	CMH	Columbus, OH
25	RSW	Fort Myers, FL	25	SMF	Sacramento, CA

Arrival airports

In fact, when the TripIt team looked comparatively at multiple cities with two or more airports, we found that the smaller airports were rated significantly higher than the major hub. New York was the only exception, with JFK nabbing the top spot. Abbamonte shared, “With the ever-ongoing construction at LaGuardia, it can take longer to get to and from Manhattan than if you traveled further to JFK or EWR. LGA is also notorious for flight delays and cancellations.” Price could also be a factor. Hipmunk analyzed domestic flights to metropolitan areas served by multiple airports from September 2017 to August 2018 and found that arriving at an alternate airport can save travelers an average of 25 percent on the booking price. However, it’s not the determining factor: of the eight metro areas analyzed, half of the airports that claimed the top spot also boasted the lowest median price—indicating that travelers are willing to pay more to have an enjoyable flight experience.

Rank	Region	Airport Code	Median Booking Price
1	New York	JFK	$305
2	New York	LGA	$243
3	New York	EWR	$283

1	Miami	FLL	$237
2	Miami	MIA	$298

1	Los Angeles	BUR	$234
2	Los Angeles	LAX	$267

1	Houston	HOU	$333
2	Houston	IAH	$271

1	Dallas	DAL	$262
2	Dallas	DFW	$258

1	DC	BWI	$231
2	DC	DCA	$290
3	DC	IAD	$313

1	Chicago	MDW	$337
2	Chicago	ORD	$250

1	Bay Area	OAK	$206
2	Bay Area	SJC	$264
3	Bay Area	SFO	$294

Travelers in Southern Cities Rated Their Flights Highest

Travelers living in Honolulu, HI topped the charts again this year as the happiest fliers in the nation. The happiest hometowns of 2018 remained largely the same as last year, with those cities below the Mason–Dixon line like Tampa, New Orleans, Fort Lauderdale, and Atlanta holding strong and capturing several of the top 25 slots.

Happiest Hometown
Rank	City
1	Honolulu, HI
2	Baltimore, MD
3	Nashville, TN
4	Albuquerque, NM
5	Omaha, NE
6	Tampa, FL
7	Columbus, OH
8	Milwaukee, WI
9	New Orleans, LA
10	San Diego, CA
11	Scottsdale, AZ
12	Oklahoma City, OK
13	Las Vegas, NV
14	San Diego, CA
15	San Antonio, TX
16	Oakland, CA
17	Kansas City, MO
18	Bellevue, CA
19	Fort Lauderdale, FL
20	Pittsburgh, PA
21	Jacksonville, FL
22	Atlanta, GA
23	Salt Lake City, UT
24	Austin, TX
25	Louisville, KY

Fall was the Happiest Travel Season

Travelers rated their flights the highest in the fall, with summer being the least happy season to travel. Flights received the highest rating in September, after one of the busiest summer travel seasons to date. Travel expert Johnny Jet advised, “Fall is a great time to travel. Since it’s technically the off-season, hotels and airfare prices are lower than the summer and holiday seasons. With kids back in school it also tends to be a lot less crowded. The weather is typically mild and it’s a picturesque season with the changing leaves.”

Happiest Travel Season
Rank	Month
1	September
2	November
3	October
4	January
5	April

Millennials are the Happiest Fliers

Looking at the average flight rating across generations, we found that Millennials (1983-1999) were the happiest flyers, followed by Baby Boomers (1946-1964). Generation X ranked as the third happiest, with Xennials (the microgeneration between Generation X and Millennials), ranked as the least happiest travelers. Amy Jackson from the TripIt team shared, "As Xennials, we've now been in the workforce for nearly two decades and many of us have traveled hundreds of thousands of miles during that time. We've developed preferences for how we like to travel and have less tolerance for disruption—especially those of us who are also raising young children."

International Travelers were Happiest Flying to Coastal Cities

International travelers favored airports in coastal cities, with Los Angeles, San Francisco and New York topping the list. All of the top ranked airports for international travelers offer Automated Passport Control (APC), which is a U.S. Customs and Border Protection (CBP) program that expedites the entry process for U.S., Canadian and eligible Visa Waiver Program international travelers. Instead of filling out a paper Customs declaration form, eligible passengers proceed directly to the APC kiosks in the passport control area. Travelers are prompted to scan their passport, take a photograph using the kiosk, and answer a series of CBP inspection related questions verifying biographic and flight information.

Happiest US Airports
Rank	Airport
1	LAX
2	JFK
3	SFO
4	MIA
5	EWR

Asian Countries were among the Highest Rated Destinations for US Travelers

For US travelers, we found that Japan, Hong Kong and Mexico were popular destinations throughout the year. According to an article by the Economist, tourism in Asia and the Pacific is growing faster than anywhere else in the world.

Happiest Destinations
Rank	Country
1	Japan
2	Hong Kong
3	Mexico
4	Germany
5	United Kingdom

Methodology: To determine the happiest travelers, TripIt looked at how travelers rated their flights. TripIt analyzed more than 969,000 flight ratings submitted over the course of one year, from 2017 to 2018. While international airports were omitted from the departure and arrival rankings, the traveler's home country was not required to be the US. Hometowns and airports with less than 1,000 ratings were omitted from the analysis. Regions were defined by those recognized by the U.S. Census. TripIt defined generations as follows: Millennials (1983-1999); Xennials (1977-1983); Generation X (1965-1976); and Baby Boomers (1946-1964).