Sep 26, 2014

Mind Your Travel Manners This Thanksgiving: TripIt Reveals the Top 10 Flying and Hotel Faux Pas and How to Keep the Peace

Survey Reveals that Kindness to Airline Attendants Goes a Long Way

SAN FRANCISCO, September 25, 2014 – New research from TripIt, the world’s highest-rated travel-organizing app from Concur ® (Nasdaq: CNQR), reveals the top 10 travel faux pas and how to keep the peace. Knowing the behaviors that are the biggest turnoffs to travelers can make everyone’s experience better during the travel-heavy Thanksgiving holiday, and year-round.  

TripIt conducted a survey in September 2014, among 400 U.S. adults ages 18 and older, to explore the biggest pet peeves while traveling. As it turns out, travelers value courteous customers above all else. The vast majority (62 percent) found it unbecoming to argue with TSA employees, flight attendants and other airline employees.

“You can take the tension out of conversations with airline and hotel staff by having your confirmation or reservation number handy when you approach the service desk,” said Amy Jackson, Senior Director for TripIt at Concur, and frequent traveler. “In addition, TripIt Pro makes it easy to look up alternate flights with open seats right from the app, so you save a lot of time for yourself and the attendant by providing the flight number you would like to be re-booked on if there’s a delay or cancellation.”

As for those kicks against the back of your seat? Not disciplining children when they’re disturbing passengers and seat “hogs” took the second and third spots respectively. While not intentional, seat “hogs” have the tendency to crowd your seat (including both armrests) while in flight or utilize the limited seating available in crowded boarding areas to house their personal belongings.

“When your neighboring passengers are too close for comfort or knocking the back of your seat, it’s easy to forget that they probably don’t realize their actions are affecting you,” said Jackson. “To keep the peace, ask calmly for armrest space or a lighter touch on the touchscreen. That usually takes care of it. If a child is the source, then ask the parents so they can help enforce it.”

Of the 60 percent of travelers that plan to stay in a hotel over the Thanksgiving holiday, the majority of these hotel patrons (65 percent) felt that being a loud neighbor is the most irritating faux pas someone could commit.

“Noisy neighbors can add extra stress when travelers are trying to get a good night sleep away from home, so keep the revelry in the lobby bar or outside the hotel,” said Jackson. “If all else fails, call the front desk and have them deal with the situation directly. In general, noise canceling headphones can be a lifesaver on planes, in loud airports or hotels.”

 

Top 10 Flying Faux Pas: What other travelers find the most annoying

 

Rank

Faux Pas

Percent of Travelers

1

Travelers being rude to crew/ staff

62%

2

People who don’t discipline their children when they’re are misbehaving or disturbing other passengers

57%

3

Someone that crowds your seat and/or hogs the “extra” middle seat

51%

4

Travelers talking loudly on the plane

49%

5

People blocking the baggage claim area for others

44%

6

Those that recline their seat into your seating area

44%

7

People that bring stinky food on the plane

44%

8

Travelers that hog the carry-on bin

43%

9

Those that rush off the plane versus waiting for passengers in front to exit

41%

10

People who block the aisles during a flight

41%

 

 

Top 10 Hotel Faux Pas: What other travelers find the most annoying  

 

Rank

Faux Pas

Percent of Travelers

1

Hotel guests that are loud neighbors

65%

2

People who are rude to other travelers and hotel guests

64%

3

Guests that are rude to hotel staff

56%

4

Those that line jump for a taxi or “steal” a taxi from another guest

51%

5

Hotel guests that make a mess in common areas

45%

6

Travelers that complain about being interrupted or woken up by housekeeping when they don’t put up the “Do Not Disturb” sign

34%

7

Travelers that take things from their hotel rooms that they aren’t supposed to

33%

8

Guests that don't tip bellmen, porters or housekeeping

24%

9

Travelers that have more people stay in their hotel room than allowed

22%

10

People that leave their luggage in the hall

19%

 

For more information on how you can avoid committing these faux pas and other travel etiquette tips, visit the TripIt blog (tripit.com/blog).

 

Survey Methodology

This survey was conducted online within the United States by GutCheck on behalf of TripIt between September 8-11, 2014 among a sample size of 400 travelers. Survey participants include adults, male and female, 18 and older.  This also includes travelers that, in the past 12 months, have flown on a commercial airline and have stayed overnight for at least one business trip and leisure trip.  For methodology-related questions, please contact press@tripit.com.

About TripIt from Concur

TripIt from Concur, the world’s highest-rated travel-organizing app, automagically creates a master itinerary for every trip, giving you instant access to all your travel plans in one place—any time, on any device. To get started, simply forward flight, hotel, rental car, and restaurant confirmation emails to plans@tripit.com. TripIt Pro has all the organizing power of TripIt, plus extra features for stress-free travel, like real-time flight alerts, seat tracking, refund notifications, and more. Companies can also extend the power of TripIt to the entire office with TripIt for Teams. For more information on how TripIt organizes and delights more than 10 million travelers worldwide, please visit us at tripit.com, follow us @TripIt, like us on Facebook, and watch us on YouTube.

About Concur
Concur is the leading provider of spend management solutions and services in the world, helping companies of all sizes transform the way they manage spend so they can focus on what matters most. Through Concur’s open platform, the entire travel and expense ecosystem of customers, suppliers, and developers can access and extend Concur’s T&E cloud. Concur’s systems adapt to individual employee preferences and scale to meet the needs of companies from small to large.  Find out how to put your app in front of 25M business travelers with the Concur Platform and pitch for $100,000 in funding awards at The Perfect Trip DevCon 2014, from Concur & TripIt. For more information, visit www.concur.com.

# # #

Contact:
Lauren Moreno

Public Relations Manager 

press@tripit.com